First Productive Use

Product Implementation Acknowledgement SOP

Department:
Client Services

Definitions/Acronyms:

CS: Client Services

FPU: “First Productive Use" means the first use of a Medisolv solution by an authorized user to access and view client data following completion of testing.

Summary:

Medisolv Client Services is required to document a project implementation acknowledgment and FPU as a part of the new client / application implementation process beginning 8/1/2023.

Procedures:

1. The Clinical Quality Advisor (CQA) updates the Project Implementation Acknowledgement form with date, client, and solution(s) for which they’ve completed training.
2. The CQA sends the Project Implementation Acknowledgement form to the client (organization, hospital, or provider) at the completion of initial training.
3. The client completes and signs the document and returns it to the Advisor.
4. The Advisor reviews for completion and sends the FPU document to Brian Hill.
5. Brian Hill will upload to the attachments section of HubSpot under the organization.

Conditions:

• The form is completed on every initial training only.
• If the client is part of a larger organization, the form only needs to be completed by the organization (doesn’t need to be completed for every hospital/provider in the organization).
• No document is needed for GWTG, ENCOR-a Reports and Dashboard Training, or training for a new employee.
• Solutions which require acknowledgement: EA, EC, ECM, EH, EQ, Rapid, Platform.

Project Implementation Acknowledgement (FPU Document)

Exceptions: NONE